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THE DAMAS PROMISE (For Exchange & Upgrades)

Only applicable to Damas products with Original Invoice or Proof of Purchase (Conditions apply to all)

WITHIN 30 DAYS OF PURCHASE

GOLD JEWELLERY:
Can be exchanged either for Gold or Diamond Jewellery, or for a Gift Voucher equal to the invoiced amount of the jewellery item.

DIAMOND JEWELLERY:
Can be exchanged for Diamond jewellery or a Diamond Gift Voucher equal to the invoiced amount of the jewellery item

AFTER 30 DAYS AND WITHIN 1 YEAR OF PURCHASE

GOLD JEWELLERY:
Can be exchanged either for Gold or Diamond Jewellery or for a Gift Voucher. Exchange value will be calculated at the prevailing price of Gold, and after the deduction of manufacturing costs and stone weight.

DIAMOND JEWELLERY:
Can be upgraded to new Diamond Jewellery after deduction or remodeling costs, and without exceeding 25% * of the invoiced amount. The value of the new Diamond jewellery selected should exceed the amount offered for the old jewellery.

AFTER 1 YEAR OF PURCHASE:

GOLD JEWELLERY:
Can be exchanged either for Gold or Diamond Jewellery or for a Gift Voucher. Exchange Value will be calculated at the prevailing price of Gold minus 1% * and after deduction of manufacturing costs and stone weight.

DIAMOND JEWELLERY:
Can be upgraded to new Diamond jewellery and will be valued for upgrade according to market value of the material content. The value of the new Diamond Jewellery selected should exceed the amount offered for the old Jewellery.

IMPORTANT CONDITIONS:

  1. Jewellery for exchange within 30 days must be in original purchase condition and display no evidence of usage 
  2. Jewellery can be exchanged only once within the 30 day time period from the original date of purchase 
  3. Exchange or upgrade of jewellery is permitted only upon presentation of the original Damas purchase Invoice or a proof of purchase 
  4. Verification and valuation of jewellery for upgrade, exchange or refund might take up to 4 weeks* 
  5. Gold jewellery can be exchanged either for gold or Diamond jewellery
  6. Diamond Jewellery can be upgraded to diamond jewellery only. 
  7. A refund is applicable within the 7 days if a manufacturing defect is evident and can’t be repaired or replaced* 
  8. Any changes incurred by Damas in the transaction including, credit card charges, will be deductible in the approved refund cases. 
  9. The Damas Promise ( for Exchange & Upgrade) does not apply to watches, pearl jewellery or custom-made jewellery 
  10. Jewellery can be exchanged only in the same country of purchase

*Conditions may vary from country to country